Privacy Policy

1. Introduction

XulvoN ("we", "us", or "our") is a technology company headquartered in Chennai, Tamil Nadu, India. We operate the website xulvon.com and provide website development, mobile app development, AI solutions, eCommerce platforms, and software development services to clients across India and worldwide.

This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights regarding your data. By using our website or engaging our services, you agree to the practices described in this policy.

2. Information We Collect

We collect information you voluntarily provide to us:

Contact Information: When you fill out our contact form, email us, or call us, we may collect your name, email address, phone number, company name, and project details.

Project Information: Details you share about your project requirements, budget, and timeline to enable us to provide accurate quotations and deliver our services.

Communication Records: Records of emails, messages, and calls between you and XulvoN for service delivery and support purposes.

Technical Information: When you visit our website, we may automatically collect your IP address, browser type, operating system, referring URLs, pages visited, and time spent on our site through standard server logs and analytics tools (such as Google Analytics).

We do not collect sensitive personal data such as financial account numbers, government ID numbers, or health information through our website.

3. How We Use Your Information

We use the information we collect to: • Respond to your enquiries and provide quotations for our services • Deliver website development, mobile app, AI, and software projects you have commissioned • Communicate project updates, delivery timelines, and post-launch support • Send occasional updates about XulvoN products and services (you may opt out at any time) • Improve our website and services based on aggregated usage analytics • Comply with legal obligations applicable under Indian law (IT Act 2000, IT Rules 2011) • Prevent fraud, unauthorised access, and misuse of our services

4. Legal Basis for Processing

For users in the European Economic Area (EEA) or United Kingdom, we process your personal data based on: • Your consent (when you submit a contact form or opt in to communications) • Contractual necessity (to deliver services you have requested) • Legitimate interests (to improve our services and communicate with you professionally)

For users in India, we comply with the Information Technology Act, 2000, the IT (Amendment) Act 2008, and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

5. Cookies & Tracking

Our website uses cookies and similar technologies:

Essential Cookies: Required for the website to function correctly (e.g. session management). You cannot disable these through our website settings.

Analytics Cookies: We may use Google Analytics to understand how visitors interact with our website. Analytics data is aggregated and anonymised. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

No Advertising Cookies: XulvoN does not use advertising or retargeting cookies. We do not sell, rent, or share your data with advertisers.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: Trusted third-party tools we use to operate our business (e.g. email providers, cloud hosting). These providers are contractually bound to keep your data confidential and use it only to provide services to us.

Legal Requirements: If required by Indian law, court order, or government authority, we may disclose your information to comply with legal obligations.

Business Transfers: In the unlikely event of a merger, acquisition, or sale of assets, client data may be transferred as part of that transaction, subject to the same privacy protections.

All third-party tools we use are carefully selected to ensure they meet appropriate data protection standards.

7. Data Storage & Security

Your data is stored on secure servers with appropriate technical and organisational safeguards: • Data is encrypted in transit using HTTPS/TLS • Access to personal data is restricted to authorised personnel only • We use reputable cloud hosting providers with strong security certifications

While we take all reasonable steps to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

Data Retention: We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, comply with legal obligations, or resolve disputes. Project-related data is typically retained for 3 years after project completion. Contact enquiries are retained for 1 year.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you • Correction: Request correction of inaccurate or incomplete data • Deletion: Request deletion of your personal data (subject to legal obligations) • Portability: Request your data in a structured, machine-readable format • Objection: Object to processing based on legitimate interests • Withdrawal of Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at xulvontech@gmail.com. We will respond within 30 days. We may need to verify your identity before processing your request.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately at xulvontech@gmail.com and we will delete such information promptly.

10. International Data Transfers

XulvoN is based in Chennai, India. If you are accessing our services from outside India - including from the EU, UK, Middle East, or elsewhere - your personal data may be transferred to and processed in India. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable international standards.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

XulvoN Email: xulvontech@gmail.com Phone: +91 9962461107 Location: Chennai, Tamil Nadu, India Website: https://xulvon.com

We are committed to resolving any privacy concerns you may have promptly and transparently.